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Service Networks in the Aviation Industry

The German aviation industry is in the headlines: Continued and repeated industrial disputes, security gaps and low cost carriers. At the same time, business research has revealed a considerable organizational fragmentation of Human Resource Management (HRM) within service production networks. Against this background, our research project examines the service networks in the German aviation industry by focusing on inter-organizational HRM practices and labor relations. Research questions include the following: How does management enact and shape the interorganizational dimension of work in networked value-creation? How do networked firms sustain the consistency of HR practices within the tension of collaboration and competition? What are the consequences for labor relations? With the aim of examining these questions empirically, the project deploys a qualitative approach to network research, in which data collection and analysis starts with the core firms of the service networks and then continues to include the typical business-to-business and management-labor relationships. to include the typical business-to-business and management-labor relationships. The German aviation industry is comprised of airport authorities, airlines, and various ground handling services from security to aircraft maintenance. The research basically aims at delivering insights into the management of service networks by examining whether and how the various configurations of interorganizational value creation allow or constrain an interorganizational dimension of various HRM functions.

Commissioned by: Hans-Böckler-Stiftung (HBS), Düsseldorf


Period: 01/2015 bis 12/2016


Award Holders: Prof. Jörg Sydow, Prof. Dr. Markus Helfen (FU)


Researcher: Prof. Markus Helfen (FU)


Research Partner: Prof. Carsten Wirth (Hochschule Darmstadt)

Zusatzinformationen / Extras